Information for Owners

What if I have a service query?

Metro Prepaid’s help desk is available to assist, owners, tenants and installers on 087 0225 0215.

Monday - Friday 7am - 6pm
Saturday 7am - 3pm
Sunday 9am - 1pm

What if I need technical support?

Metro Prepaid’s help desk is available to assist, owners, tenants and installers on 087 0225 0215.

Monday - Friday 7am - 6pm
Saturday 7am - 3pm
Sunday 9am - 1pm

What are the advantages of a Metro Prepaid sub meter?

  • Easy control of bills
  • Reduced administration and risk
  • Cheaper meters and faster installation
  • Option to set your tariff so that tenants pay the Metro Prepaid 10% (power code value) service fee
  • Improved cash flow, water used through the meter paid back to owner
  • Consumption reporting available

Can my tenants tamper with this meter?

The meter has been designed to be resistant to tampering but tenants may devise ways to by-pass the meter.

Landlords should manage their risk by monitoring usage against amounts collected and conduct site inspections where required.

Note on tampering in general:

  • tampering typically involves the bridging of the live-in and live out wires
  • ALL meters (including older-style card & kWh credit meters) are potentially vulnerable to this practice
  • the incidence of tampering is generally low
  • Landlords should mitigate temper risk by active  monitoring 

Can landlords set their own tariff?

The Landlord must set the tariff to reflect what he pays to the energy provider on the property.

Can I block my tenant’s meter?

Metro Prepaid will only block meters that are connected illegally e.g. By passing the council meter.

What assurance is there that the owner will get their money?

Metro Prepaid pays the property owner during the 1st week of every month (for the preceding month's collection) as agreed in the Terms of Service.

Does Metro Prepaid pay my account with the energy provider?

No, Metro prepaid collects the payments from the tenants for their usage and pays this money to the Landlord so that they pay their account with the energy supplier.

What happens to the meter if I sell my property?

As fixture the meter will transfer to the new owner unless the parties agree otherwise. The new owner must contact our helpdesk on 087 0225 0215 immediately after transfer to arrange the transfer of the prepaid meter to their name.

What is the Service Fee?

The Service fee consists of an Admin Fee (payable to Metro Prepaid) and a Merchant Fee (payable to the Merchant)

What is an administration fee and who pays for it?

The administration fee is Metro Prepaid’s fee, for the service of collecting electricity payments from tenants on behalf of property owners.

It is usually paid by the Landlord, but may also be paid by the Tenant in some cases

Who does the administration fee cover?

Metro prepaid services and costs including the generating of power codes, bank charges, administration and collection fees.

Who pays the administration fee?

Depending on the owner’s instructions, the fee can either be deducted from the amount recovered for the owner or it can be deducted from the power code purchased by the tenant.
Please read the terms and conditions, for more information on relevant regulation.

What is a merchant fee?

This is a collection service fee, when you buy power codes in stores, at ATM’s via credit cards. There is no merchant fee on SpeedPay transactions.

What should I do if my metro prepaid secondary meter is stolen?

If your Metro Prepaid secondary meter is stolen please report the theft to the police and inform our help desk of the meter number so that we can block the meter.
The stolen meter will not be able to be used, while blocked.

My tenant has moved out and I paid him back for the credit on his meter. Can I zero the credit on the meter before the new tenant moves in?

Yes, please contact the Metro Prepaid help desk and ask to zero the credit quoting your meter number.

What do I need to do if I want to install a Metro Prepaid meter?

Ask a trusted local electrician to install the meter for you, meters are available from electricity wholesalers across UK. Call us on 087 0225 0215 for registration and to activate the meter.

Where are Metro Prepaid's offices?

Metro Prepaid’s UK distribution office, is located in Tims Boat Yard on the river Thames, in London.
Our call centre operates 24x7x365 from the Old Timber Yard Business Park in Cape Town, servicing metering customers in Africa, Asia pac, Europe, South America and the UK.

Metro Prepaid Support

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Metro Prepaid Support