Information for Tenants

What if I have a service query?

Metro Prepaid’s help desk is available to assist, owners, tenants and installers on 087 0225 0215.

Monday - Friday 7am - 6pm
Saturday 7am - 3pm
Sunday 9am - 1pm

Should I ask my landlord to install a metro secondary meter?

Metro Prepaid sub meters help tenants in the following ways:

  1. Metro Prepaid offers lots of convenient ways to buy power codes
  2. Prepaid meters help tenants manage their electricity usage.

I am a tenant with a Metro Prepaid secondary meter, I am moving out but still have credit on my meter can I get a refund?

Metro Prepaid will already have paid, or soon be paying, the money for the credit you have bought to the property owner. Please contact your landlord to request a refund.

What if I need technical support?

Metro Prepaid’s help desk is available to assist, owners, tenants and installers on 087 0225 0215.

Monday - Friday 7am - 6pm
Saturday 8am - 2pm
Sunday 9am - 12pm

Metro Prepaid Support

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Metro Prepaid Support