Meter FAQ

Where in UK are the Metro Prepaid prepayment meters available

Metro Prepaid prepayment secondary meters are available from electrical wholesalers across UK. Call our help desk on 087 0225 0215 to help you locate your closest supplier.

What is the cost of the Metro Prepaid secondary meter?

Electricity Metro Prepaid secondary meters cost around £50 depending on where you buy.

Installation - Electricity

What do I need to do if I want to install a Metro Prepaid secondary meter?

Ask a trusted local electrician to install the meter for you, meters are available from electricity wholesalers across the UK. Call us on 087 0225 0215 for registration and to activate the meter.

Where in UK are the Metro Prepaid secondary meters available?

Metro Prepaid secondary meters are available from electrical wholesalers across the UK. Call our help desk on 087 0225 0215.

Who arranges the installation?

Landlords or property owners must choose a local electrician to install the Metro Prepaid secondary meter.

Does the Metro Prepaid secondary meter replace the main meter?

Metro Prepaid secondary meter does not replace the main meter, they must be connected downstream from the main meter.

Can I install the Metro Prepaid secondary meter myself?

The meter must be installed by a technical competent person according to regulations.

Do I need approval from the local council or energy supplier to install the metro prepaid secondary meter?

Generally, a Landlord can install a secondary meter on private property without any approval, the meter must be installed correctly according to local regulations.

Are the Metro Prepaid sub meters MID certified?

Yes, Metro Prepaid electricity secondary meters are certified. They also carry the CE Mark/MID and are ROHS compliant.

Can I use my own electrician to install the secondary meter?

Yes, Metro Prepaid recommends that you use a trusted local electrician/plumber to install to install your meter.

How quickly can I install a Metro Prepaid meter?

Metro Prepaid sub meters can be installed in a matter of hours; just purchase one from your nearest wholesaler, appoint an electrician to install it and then call us on 087 0225 0215 for registration and to activate the meter.

Can Metro Prepaid recommend an electrician for the meter installation?

No, Metro Prepaid does not approve electricians. Landlords should select a trusted electrician in their area to complete the installation.

Metro Prepaid does not form alliances with some contractors at the expense of others. We will support any technical competent electrician.

Must I get a compliance certificate?

Landlords must observe local regulations and request compliance certificates where required.

If my main supply or meter is out of credit, will the Metro Prepaid secondary meter work?

No, the secondary meter relies on the main supply meter for electricity, if the main supply is disconnected or out of credit, the secondary meter will not work.

Can tenants in 4 different rooms share a single meter?

Metro Prepaid recommends that each tenant is allocated a separate meter for their room.

What if I need technical support?

Metro Prepaid’s help desk is available to assist, owners, tenants and installers on 087 0225 0215.

Monday - Friday 7am - 6pm
Saturday 7am - 3pm
Sunday 9am - 1pm

What if I have a service query?

Metro Prepaid’s help desk is available to assist, owners, tenants and installers on 087 0225 0215.

Monday - Friday 7am - 6pm
Saturday 7am - 3pm
Sunday 9am - 1pm

How many Metro Prepaid secondary meters can I install on a single property?

Install as many as your electricity supply permits. Ask your electrician for advice.

An electrician installed my meter but it is not working. Can I take it back to the wholesaler?

No, first call our help desk and speak to a technician.

Metro Prepaid Support

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Metro Prepaid Support