Registration

Who can register a Metro Prepaid secondary meter?

Metro Prepaid registers each meter to the Landlord of the property where it is installed. You will be joining the thousands of landlords that register prepaid meters with us every month.

What information is required to register a Metro Prepaid secondary meter?

Registration information includes:

  • Property address
  • Property owner name, and contact number
  • Nominated bank account and date of birth

How long does it take to register a Metro Prepaid secondary meter?

Registration can be done telephonically with our Help Desk in as little as 10 minutes.

Where can I view the Metro Prepaid Terms of Service?

Metro Prepaid’s Terms of Service are available on the installation form, prepacked with the meter, or call our help desk and ask us to send you a copy.

What is the duration of the contract?

With Metro Prepaid, landlords can terminate their contract with 30 days' notice.

What happens to the meter if I sell my property?

As a fixture the meter will transfer to the new owner unless the parties agree otherwise. The new owner must contact our helpdesk on 087 0225 0215 immediately after transfer to arrange the transfer of the prepaid meter to their name.

Who sets the tariff?

The Landlord should set the tariff at the time of registration. The Landlord is responsible for informing Metro Prepaid should there be any change to the tariff.

How should I calculate the tariff for my meter?

The tariff must be the same that you pay to your energy provider on your main meter.

Why is my tariff not the same as the energy provider tariff?

The tariff should be equal to the Landlord energy provider rate, however the tariff may be adjusted at the owners request to include:

  • Common area usage e.g. hallway lighting, shared kitchens
  • Fixed or standing charges (payable by the Landlord)

What happens when the tariff increases?

The Landlord should inform Metro Prepaid, so that we can updated it on your profile.

Why did metro prepaid request my energy provider meter number?

Keeping a record of energy provider meter numbers helps to identify the location of the secondary meter.

I’ve bought a new Metro Prepaid secondary meter. Can I register it to a different service provider?

No, Metro Prepaid secondary meters are coded only for use on the Metro Prepaid vending network.

Metro Prepaid Support

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Metro Prepaid Support