Information for Tenants

What if I have a service query?

Metro Prepaid’s help desk is available 24 hours a day to assist landlords, tenants and installers on 020 3020 1144

Should I ask my landlord to install a Metro Prepaid sub meter?

Metro Prepaid sub meters help tenants in the following ways:

  1. Metro Prepaid offers lots of convenient ways to buy power codes
  2. Prepaid sub meters help tenants manage their electricity usage.

I am a tenant with a Metro Prepaid sub meter, I am moving out but still have credit on my sub meter can I get a refund?

Metro Prepaid will already have paid, or soon be paying, the money for the credit you have bought to the landlord. Please contact your landlord to request a refund.

What if I need technical support?

Metro Prepaid’s help desk is available 24 hours a day to assist landlords, tenants and installers on 020 3020 1144

Is there a way for tenants to link the meter to their phone to get notifications for low credit warnings?

This functionality is not available but may be available in future with our MET SMART meter.

Meters currently have an LED warning light that provides a low credit warning by flashing red.

My landlord didn't leave me with a meter card, how do I know my meter number?

On the meter below the barcode you will find a 19 digit number starting with 633.

Metro Prepaid Support

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Metro Prepaid Support