Information for Tenants

What if I have a service query?

Metro Prepaid’s help desk is available 24 hours a day to assist Landlords, tenants and installers on 020 3020 1144

Should I ask my landlord to install a metro secondary meter?

Metro Prepaid sub meters help tenants in the following ways:

Metro Prepaid offers lots of convenient ways to buy power codes
Prepaid meters help tenants manage their electricity usage.

I am a tenant with a Metro Prepaid secondary meter, I am moving out but still have credit on my meter can I get a refund?

Metro Prepaid will already have paid, or soon be paying, the money for the credit you have bought to the property owner. Please contact your landlord to request a refund.

What if I need technical support?

Metro Prepaid’s help desk is available 24 hours a day to assist Landlords, tenants and installers on 020 3020 1144