Information for Tenants

What if I have a service query?

Metro Prepaid’s help desk is available 24 hours a day to assist landlords, tenants and installers on 020 3020 1144

Should I ask my landlord to install a Metro Prepaid sub meter?

Metro Prepaid sub meters help tenants in the following ways:

Metro Prepaid offers lots of convenient ways to buy power codes
Prepaid sub meters help tenants manage their electricity usage.

I am a tenant with a Metro Prepaid sub meter, I am moving out but still have credit on my sub meter can I get a refund?

Metro Prepaid will already have paid, or soon be paying, the money for the credit you have bought to the landlord. Please contact your landlord to request a refund.

What if I need technical support?

Metro Prepaid’s help desk is available 24 hours a day to assist landlords, tenants and installers on 020 3020 1144