Scan your barcode at any PayPoint outlet (29,000 points countrywide)
Your PayPoint barcode is located on your meter card and on face of the electric sub meter.
The Metro Prepaid Help Desk can provide you with a electronic replacement barcode free-of-charge
Metro Prepaid has over 30,000 Metro code purchase options across the PayPoint network for tenant and/or landlord electricity.
Call our help desk or try another one of our convenient payment channels to recharge your electricity.
Speed pay is the best and easiest way for tenants with bank accounts to purchase power codes with internet banking or mobile banking.
Yes, please contact the Metro Prepaid help desk and ask to zero the credit quoting your electric sub meter number.
Metro Prepaid charges a Service Fee to cover the cost of electricity vending and collection services for the Landlord.
The Landlord usually pays the Service Fee, but might elect that the Tenant pays the fee.
You can take your meter card or your 19 digit meter number to any Paypoint outlet & buy credit for your meter. You are also able to purchase credit online through purchasing options listed.
The cheapest way to buy a Metro code is to do a payment or deposit at Barclays Bank - see How to buy Metro codes section of this website for further details.
Unless your sub meter is a MET SMART meter with a communication modem we won't be able to see your available credit on our system. If you would like to know how much credit you have on your meter you can always check up on your meter the remaining balance or credit mostly displays on the screen.
Depending on the meter that you have for a single phase MET001, kindly press 007 and press the blue button - it will display the amount remaining on the meter.
For an Itron meter, the amount will always display on the meter in kwh.
Our team have been working on a MET SMART product that will have the ability to do this.
Currently, our meters displays in KWH but if you would like to know or convert the units in pounds contact us with your meter number.
A new top-up or meter card costs 6 pounds including VAT.
You can send an email with your meter number to firstname.lastname@example.org and include your postal address.
The receipt, text or email you receive after purchasing credit contains a 20 digit metro code. Punch the 20 digit metro code into the meter & press the enter button to load your credit onto the meter.
If you need to buy credit urgently you can contact our team via email (email@example.com) or Whatsapp (020 3020 1145) & they will provide you with a digital copy of your meter card which you can use to buy credit at PayPoint outlets.
You can also request for a new meter card to be issued to you via email.Your new card can be shipped to your address in five business days. (terms & conditions apply)
If you've lost the Metro Code then you need not worry we are able to see all the transactions made for your meter so we can send the Metro Code to you either via sms or email or even give it to you telephonically.
A Metro Code is the 20 digit number that you receive when you buy electricity/water. When you receive the Metro Code you need to enter it onto the meter by entering the numbers and press the enter button.
No, a Metro Code cannot be stolen as each meter has its own unique Metro Code when purchasing a Metro Code for the meter meaning that the Metro Code wont go through or get accept by any other meter.
Metro Codes can be printed at the check-out if you top-up in the grocery store or sent either via sms/ text message or email for online, Pay-By-Phone or Bank Transfer top-ups.
Metro Prepaid Support