We subscribe to government regulator Ofgem’s guidance.
Ofgem requires that landlords treat energy consumers fairly when setting tariffs to recover energy costs. Landlords may recover the cost of providing energy but can’t profit by for example selling energy for consistently more than they pay for it.
The costs of generating and distributing energy are high right now and will likely remain high for some time but economic and political circumstances may change and bring costs down.
There are new technologies under development that may in decades to come even make unmetered supply to consumers a reality.
Our help desk is staffed by real people who operate 24/7 to serve you. Call us on 020 3020 1144.
Like any call centre there may be times when the lines are busy, you may find it easier to find support online or call back at a different time (early mornings between 7am and 9am is often a quiet time).