Meter FAQ

Where in UK are the Metro Prepaid prepayment meters available?

Metro Prepaid prepayment sub meters are available from electrical wholesalers across UK. Call our help desk on 020 3020 1444 to help you locate your closest supplier.

What is the cost of the Metro Prepaid sub-meter?

Electricity Metro Prepaid sub-meters cost around £50 depending on where you buy.

Installation - Electricity

What do I need to do if I want to install a Metro Prepaid sub meter?

Ask a trusted local electrician to install the sub meter for you, electrical sub meters are available from electricity wholesalers across the UK. Call us on 087 0225 0215 for registration and to activate the sub meter.

Where in UK are the Metro Prepaid sub meters available?

Metro Prepaid sub meters are available from electrical wholesalers across the UK. Call our help desk on 020 3020 1144

Who arranges the installation of the sub meter?

Landlords must choose a local electrician to install the Metro Prepaid electrical sub meter.

Does the Metro Prepaid sub meter replace the main landlord meter?

Metro Prepaid sub meter does not replace the landlord meter, they must be connected downstream from the landlord meter.

Can I install the Metro Prepaid sub meter myself?

The electrical sub meter must be installed by a technical competent person according to regulations.

Do I need approval from the local council or energy supplier to install the Metro Prepaid sub meter?

Generally, a Landlord can install a sub meter on private property without any approval, the sub meter must be installed correctly according to local regulations.

Are the Metro Prepaid sub meters MID certified?

Yes, Metro Prepaid electric sub meters are certified. They also carry the CE Mark/MID and are ROHS compliant.

Can I use my own electrician to install the sub meter?

Yes, Metro Prepaid recommends that you use a trusted local electrician/plumber to install your sub meter.

How quickly can I install a Metro Prepaid sub meter?

Metro Prepaid sub meters can be installed in a matter of hours; just purchase one from your nearest wholesaler, appoint an electrician to install it and then call us on 020 3020 1144 for registration and to activate the sub meter.

Can Metro Prepaid recommend an electrician for the sub meter installation?

No, Metro Prepaid does not approve electricians. Landlords should select a trusted electrician in their area to complete the installation.

Metro Prepaid does not form alliances with some contractors at the expense of others. We will support any technical competent electrician.

Must I get a compliance certificate?

Landlords must observe local regulations and request compliance certificates where required.

If my main supply or meter is out of credit, will the Metro Prepaid sub meter work?

No, the sub meter relies on the main supply landlord meter for electricity, if the main supply is disconnected or out of credit, the sub meter will not work.

Can tenants in 4 different rooms share a single sub meter?

Metro Prepaid recommends that each tenant is allocated a separate sub meter for their room.

What if I need technical support?

Metro Prepaid’s help desk is available 24 hours a day to assist landlords, tenants and installers on 020 3020 1144

 

What if I have a service query?

Metro Prepaid’s help desk is available 24 hours a day to assist landlords, tenants and installers on 020 3020 1144

How many Metro Prepaid sub meters can I install on a single property?

Install as many as your electricity supply permits. Ask your electrician for advice.

An electrician installed my sub meter but it is not working. Can I take it back to the wholesaler?

No, first call our help desk and speak to a technician.

What is the easiest way to install a prepaid sub meter in an HMO?

Note that each room in an HMO should be fitted with its own mini Consumer Unit (CU) - the supply to the CU should be controlled by a dedicated circuit breaker on the Main Distribution Board (CU)

HMO Daddy suggests that you use an existing plug socket in each room to run the wiring from the new Consumer Unit in the room back to the breaker on the main board - this obviates the need for new reticulation between the main board and the rooms.

Diagram reproduced with kind permission from HMO Daddy

Metro Prepaid Support

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Metro Prepaid Support